MEMBERSHIP STATUS CHANGE FORM
Please complete the form below to help us serve you.
You are currently enrolled in our Club Urbana Membership Program. We require a 30-day notice to terminate or freeze your membership; after the initial 4 month term. This form is a request. Please note the date of your scheduled monthly payment, as there might be a final payment to be processed. Any banked packages you may have accumulated will only be accessible to you for 3 years from the originally package purchase date. Membership packages/ members discounts are non-transferable. If you have any questions or need to make a reservation, please call your spa at 704-543-1700
- Membership Freeze Option – A membership may be frozen for a minimum of one month and a maximum of three months with no additional cost.
- Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again.
- Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).
- A minimum of four Auto Draft Payment must have been made before a membership is eligible to be frozen.