FREQUENTLY ASKED QUESTIONS
An appointment is required, especially if requesting a certain time or therapist. We do accept walk-ins, as available. Demand for appointments can be expected to be high on weekends and around holidays.
We know that emergencies come up, but we ask that you give us 24 hours’ notice of any changes or cancelations. For late cancelations (less than 24 hours’ notice) or no shows, we charge the entire rate for the service scheduled.
For groups of three or more, the cancelation policy is at least one week notice. Our event coordinators will review policies with you.
Single appointments must be reserved with a credit card. Multiple appointments must be reserved with a 20% deposit. Full payment must be made one week in advance for spa parties and spa packages with multiple services. We accept cash and all major credit cards for services and for gratuities. Personal checks are not accepted.
For any special offers, only one offer may be used for any service, and discounts are not valid for groups.
Gratuities are not included in our prices, but they can be paid in cash or added onto charge cards. We are often asked about the appropriate gratuity. If your service reached your expectations, you should consider 20% of the regular price. Gratuity envelopes are located at the checkout desk.
Exception: A 20% service fee (includes gratuity) is automatically added for certain services. Examples include but not limited to spa parties, spa packages and 120 minute services.
You’ll be able to relax in the signature tea lounge or in the tea bar area until your appointment time, and we suggest this as a transition time to help you forget the world outside. We hope you’ll enjoy a complimentary cup of tea and chill to our music until it’s time for your appointment, when you’ll be greeted in the tea lounge by your therapist.
Your therapist will offer a brief consultation. For massage, you’ll undress privately, then lie face down on the massage table, with a sheet and blanket covering you. Early in the massage, your therapist will ask you whether the technique and firmness of touch are to your liking and may ask about the room temperature or volume of the music. Please feel free to communicate your thoughts at that time or at any time during your massage. Honest communication will help him or her give you the best massage possible.
After the massage is finished and you have dressed, you’ll join your massage therapist outside the treatment room. Once you check out, please take time to relax in the tea lounge again and enjoy complimentary tea.
If you prefer to shower before your massage, be sure to arrive at least half an hour before your appointment time and let the receptionist know as you check in.
During the massage, we use natural products that are non-greasy. Most guests won’t feel the need for a shower. But, if you wish, you may shower after your massage, or the massage therapist can use a steamed towel to wipe off any excess product. Just let your therapist know your preference.