MEMBERSHIP FREEZE FORM

Please complete the form below to help us serve you.

You are currently enrolled in our Club Urbana Membership Program. We require a 5-day notice to freeze your membership; after the initial 4 month term.  This form is a request.  Please note the date of your scheduled monthly payment, as there might be a final payment to be processed.  Any banked packages you may have accumulated will only be accessible to you for 3 years from the originally package purchase date. Membership packages/ members discounts are non-transferable.   If you have any questions or need to make a reservation, please call your spa at 704-543-1700.

FOR YOUR CONVENIENCE, WE ALSO OFFER THE OPTION OF FREEZING YOUR MEMBERSHIP:

  • Membership Freeze Option - A membership may be frozen for a minimum of one month and a maximum of three months with no additional cost.

  • Memberships can only be frozen two times in a 12-month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again.

  • Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).

I am hereby requesting that the Membership frozen as indicated below.

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704 543 1700

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