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GIFT CARD TERMS AND CONDITIONS

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The use of a Urbana gift card constitutes the acceptance of the following terms and conditions:

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  • Urbana gift cards are redeemable when presented at any Urbana location.

  • Urbana gift cards cannot be used to purchase other gift cards, cannot be exchanged for a gift card in any Urbana location, and cannot be applied to any order containing another gift card.

  • Urbana gift cards may be used to redeem for services, retail and tax

  • A Urbana gift card is not a credit/debit card and is not redeemable or refundable for cash or credit.

  • Gift Cards must be present for redemption.

  • Hold your Gift Cards securely. Gift Cards that are lost or stolen cannot be replaced and Urbana shall not be responsible for lost or stolen cards.  Gift card cannot be transferred to store credit.

  • Gift Cards may only be redeemed for products or services. Cannot be redeemed for cash or credit. Gift Cards may not be used to pay monthly membership fees. Gift Card sales are final and non-refundable.

  • Prices are subject to change. Rates and services may vary by location.

  • We may deactivate, cancel or suspend any Gift Card if we suspect fraud, unlawful activity or improper Gift Card use. You agree that you will not use a revoked Gift Card.

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Urbana is not responsible for lost and stolen cards or certificates

 

General Terms

  • Gift Cards and Gift Vouchers have no cash value, are non-refundable, and cannot be returned.

  • Urbana is not responsible for lost, stolen, damaged, or mutilated Gift Cards or Gift Vouchers and they cannot be replaced.

  • Items are non-transferable

  • Gift Cards and Vouchers cannot be applied towards past purchases. 

 

Restrictions

  • Cannot be used with or combined with any promotions, discounts, memberships, Monthly Spotlight Specials, Indulge Packages, spa packages, service packs, or third-party promotional cards.

  • Gift Vouchers cannot be used for gratuity or tax.

  • Gift Vouchers cannot be used on the same day it was earned.

  • Gift Vouchers must be used for regular-priced services only, with a minimum service value of $80.

 

Redemption Requirements

  • Gift Voucher must be presented at check-in and surrendered at the time of redemption.

  • The full value of the Gift Voucher must be redeemed in a single full-priced service.

  • Cancellation or rescheduling within cancel period will result in forfeiture.

  • For Gift Cards: standard Urbana cancellation/rescheduling policy applies; value may be forfeited if violated.

 

Expiration

  • Paid Value of Gift Cards: Expires 5 years from the purchase date.

  • Gift Vouchers: Expires with promotional period.

  • Expired items hold no remaining value.

 

Additional

  • Gift Cards and Gift Vouchers cannot be used for refunds.

  • Terms and conditions are subject to change without notice.

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